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Privacy and cookie statement

Privacy and cookie statement

 

About Prins & Dingemanse

Via our website www.prinsendingemanse.com and our online shop shop.prinsendingemanse.com, we collect personal data and we use cookies. We respect the privacy of the visitors to our website and attach great importance to dealing carefully with your data. The personal data we collect is carefully processed and secured in accordance with the requirements imposed by privacy legislation.

 

Purposes of data processing

We process your personal data for the following purposes:

-          To grant access to the website  www.prinsendingemanse.com and shop.prinsendingemanse.com

-          To use the functionalities of our website; see the heading ‘Cookies’;

-          To enter into and to implement agreements regarding our services;

-          To contact you if you requested us to do so; see heading ‘Contact form’; 

-          To manage customer relationships and to communicate about our products and services you purchase and similar products and services;

-          To carry out marketing activities for the purpose of our service provision, such as sending out a newsletter; see the heading ‘Newsletter’.

 

We shall not process the personal data for other purposes, unless you granted prior

consent or if legislation allows us or forces us to do so. We do not store your data longer than strictly necessary to achieve the purposes listed in this privacy and cookie statement.

 

Confidentiality

We do not provide data and personal data provided by you to other parties, unless required in the context of implementing an agreement or to comply with a statutory obligation; see heading ‘Online shop’.

 

Security

We take suitable security measures to limit misuse of and unauthorised access to your personal data. We ensure that only authorised persons have access to your data, that the access to the data is screened off and that our security measures are checked regularly.

 

Contact form

It is easy to contact us with the contact form on our website. We divide the various contact opportunities into two categories. Your personal data are processed differently in each of those categories.

 

Complaints

It may be that a product did not meet your expectations. We are keen to hear what went wrong exactly and would like to solve this issue together with you. We store a complaint in our systems, linked to the data, for 3 years. After this period, the complaints are filed for historical and statistical purposes.

 

Other questions

If you have a general question about our products or opening hours, we are pleased to assist. After the question or comment has been processed, your data will not be stored any longer than 6 weeks.

 

Newsletter

We provide a newsletter in which we inform interested parties of news related to our professional expertise. If you purchase certain products or services from us, we may also keep you informed of the related products and services, unless you tell us not to. Every newsletter contains a link you can use to unsubscribe.

 

Online shop

To send an order from our online shop, we need your name and address details to be able to send the parcel. We need your e-mail address and telephone number in order to correspond about your order. It ensures we can always keep you informed regarding the order. Prins & Dingemanse retains your personal data in accordance with the statutory retention periods.

 

Payments

Our payments are processed via Buckaroo, which is a safe payment environment. They only use your data to make the payment.

 

Shipping

The order you placed in our online shop is sent by means of PostNL. They need your name and address details to be able to send your order. We only process those data that are required to send your order and to ensure it arrives.

 

Account

In our online shop you can either log in as a guest or you can create an account. With an account it is quicker to complete a subsequent order. All your data is stored in this account. If you wish to delete your account, please contact us by using the contact details below.

 

Newsletter online shop

On the online shop there is an option to subscribe to a newsletter. If you tick this, you consent to us sending you a newsletter with marketing-related information. You can unsubscribe from this newsletter by clicking on the link at the bottom of the newsletter.

 

Cookies

Cookies are small information files that may be stored automatically when you visit a website or they are scanned from the visitor’s device, such as a PC, tablet or smartphone. This happens through the device's browser.

 

Our websites store cookies or comparable technologies where information is stored and/or scanned from the device - for the sake of convenience those technologies are also referred to as ‘cookie’ - in order to:

-          Enable functionalities of the website (technical or functional cookies); 

-          Analyse the use of the website and to use that information to improve the website (analytics cookies);

-          Enable the visitor to interact directly with certain social media (social media cookies), and 

-          Present the visitor with personalised adverts (advert cookies)

 

The information obtained by a cookie about your use of the website may be transferred to the secure servers of Prins & Dingemanse or to those of a third party. The use of social media cookies and advert cookies requires your prior consent. You provide this by continuing to use the website after visiting the homepage.

 

Technical or functional cookies

Some cookies ensure that certain elements of the website operate properly and that your usage preferences are recognised. For example, cookies may be used to make fonts work well, to remember your users session on the web server, to enable you to see the website, or to remember a search term or a selected filter that is used within the website.

 

Analytics cookies

We use Google Analytics cookies to ensure that Google can provide us with insight into how our website is used, to provide reports about the website to us and to provide information about the effectiveness of our campaigns. The information obtained in that manner, including the address of your computer (IP address), is transferred to Google and stored by Google on servers in the United States. We have signed a data processors agreement with Google that records agreements about dealing with the collected data. We have not permitted Google to use the obtained information for other Google services. However, Google can provide this information to third parties if Google has a statutory obligation to do so or insofar as those third parties process the information on behalf of Google. We cannot control this. You can find more information about data processing by Google Analytics in Google's privacy statement and in the privacy policy of Google Analytics.

 

For which cookies do we ask your consent?

Below you can see a list of the cookies we use alongside the analytical, technical and functional cookies. Some cookies we use ourselves, but for other cookies we engage third parties. These parties act on our instructions and we determine what happens to the cookies. There are also cookies that are placed and used exclusively by third parties. We do not control those third parties nor the way in which they deal with your data.

 

Below we have included a list of the cookies used and the corresponding parties. For more information about the way in which those third parties deal with cookies, please check the relevant privacy statement.

 

NB: The privacy statements of those third parties may change regularly.

 

-          Google Tag Manager Google privacy statement 

-          Double Click (part of Google) Google privacy statement

-          Facebook privacy statement

 

Switching cookies on or off 

In your browser you can change the settings to ensure that cookies are only accepted with your consent. Remember: many websites do not work the way they were intended when you switch off cookies.

 

Removing cookies

Many cookies have an expiry date. If an expiry date has been set, the cookie is removed automatically after the expiry date. You can also choose to remove the cookies manually before their expiry date. Please consult your browser’s manual.

 

Third-party websites

This privacy and cookie statement does not apply to websites of third parties that are connected with our website by means of links. We cannot guarantee that these third parties deal with your personal data in a reliable or secure manner. We recommend that you read the privacy statement of those websites before you start using them.

 

Inspection, rectification and right to object

If you have provided personal data to us, you can send us a request to inspect, rectify or erase data. You can submit your request by sending an e-mail to https://www.prinsendingemanse.nl/mailto/vasb+cevafraqvatrznafr+pbz, or by calling us on +31(0)113 572910.

 

Amendment to privacy and cookie statement

We reserve the right to amend this privacy and cookie statement. Amendments will be published on this website. It is recommended to consult this statement from time to time to ensure you are aware of these amendments.

 

Dutch Data Protection Authority

It goes without saying that we would like to be of assistance if you have complaints about the way your personal data are processed. On the basis of privacy legislation you are entitled to submit a complaint to the Dutch Data Protection Authority about the way we process your personal data. You can contact the Dutch Data Protection Authority.  

 

Contact details

If you still have questions and/or comments after reading our privacy and cookie statement, please contact us by using the contact details below.

-          Website: www.prinsendingemanse.com and shop.prinsendingemanse.com

-          Address:  Korringaweg 39, 4401 NT Yerseke; Postbus 63, 4400 AB Yerseke

-          Telephone: +31(0)113 572910

-          E-mail:  https://www.prinsendingemanse.nl/mailto/vasb+cevafraqvatrznafr+pbz

 

Most recently amended in October 2018